At Empire, our commitment to quality and customer service goes beyond the final product. It starts with the very heart of our machines: the control panels. Unlike many manufacturers who outsource this critical component, we have a dedicated in-house, engineering, panel board assembly department, and installation and programing team. This strategic decision to design and build our own control panels provides our customers with a number of significant benefits.
Enhanced Quality and Control: By manufacturing control panels in-house, we maintain complete control over the process from start to finish. We have all the drawings and specifications on-site, which ensures consistency and a higher level of accountability. This eliminates the variability that can occur when using different third-party vendors, whose quality can fluctuate from one batch to the next. Our approach guarantees that Every panel meets our stringent quality standards.
Improved Efficiency and Timeliness: Manufacturing control panels ourselves gives us greater control over scheduling and production. We can prioritize projects based on our own needs, rather than being a client in a third-party’s queue. This allows us to better meet our delivery commitments and keep projects on time. Freedom to choose your control platform – we partner with Allan Bradley, Siemens, Emerson, Mitsubishi, Unitronics and more. Our in-house team can also collaborate with installers, leading to more efficient production and improved workflows.
Post Sale Support Piece of Mind: In the event of a customer issue, our in-house control panel department allows for quick and effective troubleshooting. We can immediately access all schematics and wiring diagrams, providing a swift solution without having to wait for a third party to locate the necessary information. This direct control ensures that our tech service team can provide prompt and accurate support whenever it’s needed.
Maximum Value: By pulling everything in-house that makes sense financially and from a quality standpoint, Empire is able to keep costs down. Our domestic control panel manufacturing allows us to absorb costs where possible and avoid the volatility and surcharges associated with third-party vendors. This provides a more stable cost structure that benefits our customers.
At Empire, in-house control panel manufacturing is more than just a department—it’s a reflection of our commitment to quality, control, and customer satisfaction.